Support

Get help with CloudPruneAI®. Fastest response by email; browse docs or the FAQ for common questions.

Contact us

For any question, issue, or partnership inquiry — email is the fastest channel.

support@cloudpruneai.com

Response times

We aim to reply to every support request within 24 hours on business days (Monday–Friday).

Times measured from when the request is received. Complex issues may require multiple exchanges to fully resolve.

Before you email

Documentation

Getting started, connecting AWS/Azure accounts, using the assistant, security model.

FAQ

Pricing, cloud access, cancellation, comparison vs CloudHealth/Apptio and native tools.

Escalation path

  1. 1Email support@cloudpruneai.com with a description of the issue, your workspace ID (visible in your dashboard URL), and any reproduction steps.
  2. 2For production incidents affecting scans, billing, or data access — mark the email subject with [URGENT] to route it to the on-call queue.

Security disclosure

If you discover a security vulnerability, please report it privately to support@cloudpruneai.com with the subject [SECURITY]. Do not create public GitHub issues or post to social media until we have had a chance to investigate and remediate.

We will acknowledge receipt within 24 hours and provide a remediation timeline within 5 business days.